Title:  Players Club Representative

POSITION SUMMARY

The Players Club Representative is responsible to Serve as guest contact and key data entry clerk for Players Card database information. Provide retail services in the gift shop.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Ensures increase value of the brand of del Lago – excellence, excitement, homegrown hospitality within all programs and executions
• Required to identify and gather information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs
• Provides services to respond to guest requirements
• Responsible for accurately and efficiently perform data entry tasks associated with Players Club memberships
• Responsible for recording and reporting database information to management, may assist in updating database files
• Required to possess and maintain thorough knowledge of all special events, promotions, advertising campaigns and community events
• Required to display superior people skills and project mature presence and confidence.
• Conduct informal surveys and queries
• Required to become an expert of the player tracking system software
• Required to follow all standard operating procedures and cash handling procedures
• Maintains inventory and orderly and neat presentation of retail merchandise
• Performs duties related to stocking of inventory

WORKING CONDITIONS

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet

JOB QUALIFICATIONS

The Players Club Representative is required to have a high school diploma or GED required. One year of Customer Service experience and/or training or equivalent combination of education and experience.

COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training