Title:  Manager, Hotel Sales

JOB SUMMARY

Attainment of del Lago’s sales goals in an effective and efficient manner through planning, staffing, training, leading, and controlling organizational resources. Responsible for creating and maintaining an efficient network towards guests and employers. 

Pay Range: $62,353.20 - $65,000 annually.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive.

• Responsible for driving revenue through new business opportunities and develop a strong customer base in both Group and Transient sales.
• Responsible for executing and exceeding weekly/monthly sales call goals, tele-prospecting calls, hotel site tours and cold call goals
• Responsible for a proactive sales approach to saturate and penetrate accounts that meet the hotels quarterly goals
• Responsible for a proactive marketing approach that would include partnerships, event creation, developing unique niche events/programs to help penetrate various business segments including but not limited to Generational, Wedding, Spa/Wellness, Culinary/Beverage and more to assist both the hotels and F&B meet their quarterly goals
• Responsible for developing and building rapport with clients and partners to meet their needs
• Responsible for selling the appropriate services to serve their needs
• Responsible for booking all business in the V1 system
• Confirm all sales with a contract
• Ensure operations and event management have all information needed to adequately service the client. This may include being at events to assist, build relationships and ensure what is sold is the experience delivered.
• Work closely with marketing to ensure all Hospitality events, specials, offers and opportunities are accurately communicated to our guests through our website, social platforms, inhouse digital/traditional signage and through our CVB and other regional partners.
• Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time standing and sitting

EDUCATION AND EXPERIENCE

• A minimum of 1-3 years of hotel sales or comparable experience preferred
• Must be proficient in general computer knowledge
• Must have selling, negotiating, business writing and presentation experience
• Knowledge of hotel operations, comp set rates, positioning, discounts, promotions, and packages is required

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of