Title:  Manager, F&B

JOB SUMMARY

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Pay Range: $70,000-$75,000 annually. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive.

• Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs in hiring and evaluating restaurant personnel
• Investigate and resolve customer complaints in order to maintain positive customer relations
• Prepares Team Member schedules to ensure the proper staffing level for service and labor control
• Select, supervise, and evaluate assigned personnel
• Responsible for determining work performance standards
• Provide for staff training, work with Team Members to correct deficiencies
• Implement corrective action and termination procedures
• Evaluate performance of the restaurant by monitoring guest satisfaction and building guest relation
• Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety
• Monitors the proper sanitation of the beverage areas and storage and rotation of stock
• Develops and implements casino beverage quality and service standards
• Establishes and maintains a system and method of liquor inventory
• Maintains liquor costs at appropriate levels
• Ensures ongoing T.I.P.S. and service training for all beverage and other department Team Members, as needed
• Assists in developing marketing promotions to increase bar sales
• Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner
• Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm

Other duties as assigned

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts.
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays

Extended time standing and sitting

EDUCATION AND EXPERIENCE

• Bachelor’s degree in hospitality management or eight years of restaurant experience
• Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment
• Minimum of one year of beverage experience in a high-volume bar or bar/restaurant

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of