Title:  Manager, Count Room

JOB SUMMARY

The Count Room Manager has an overall responsible for removal of cash boxes and proper counting of bills and vouchers from gaming device bill acceptors and table games drop boxes. Ensures proper safety training, safe working practices and compliance with all department and company policies, procedures, internal controls, and government regulations. Responsible for proper and accurate record keeping and the storage of all gaming-related records and forms. The Count Room Manager is required to always demonstrate and provide outstanding customer and employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Selects, schedules, directs, supervises, trains, and develops staff
• Works with Surveillance and Security to develop and maintain drop route
• Monitors count room activity for cleanliness, safe working conditions and practices, and compliance with all department and company policies, procedures, internal controls, and government regulations
• Ensures the proper removal and counting of all vouchers and currency from gaming bill acceptors and table games drop boxes
• Controls the storage of gaming-related records and forms.
• Prepares and generates gaming device, cash and voucher and win reports at the conclusion of the count
• Handles minor mechanical equipment maintenance and repairs
• Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Must have a high school diploma or GED certificate
• Bachelor’s degree preferred
• Must have excellent math skills
• PC proficient
• Able to formulate and communicate ideas
• Ability to make independent decisions

EDUCATION AND EXPERIENCE

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training  

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have ability to:

• Ability to perform heavy lifting of 50 lbs. (or more) and push and pull up to 100 lbs.
• Required to work in a small, confined, and noisy area
• Communicates effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet