Title:  Hotel Front Desk Clerk

JOB SUMMARY

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension,  collecting guest player club information while making Marketing room reservations.  Using the player CMP system to assist the hotel guests at check-in and check-out.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include, but are not limited to:

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations 
• Issuing room keys and relay instructions to bellhops 
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations 
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning 
• Contacting housekeeping or maintenance staff when guests report problems 
• Performing simple bookkeeping activities, such as balancing cash accounts 
• Recording guest comments or complaints, referring guest to supervisor if needed
• Assisting guest as needed with purchases at the Gift Shop
• Keeping Gift Shop stocked with merchandise as needed

• Performing other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Ability to read, analyze, and interpret common documentation
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables
• Excellent math and communication skills

EDUCATION AND EXPERIENCE

High school diploma or equivalent. Experience in money handling, customer service or prior front desk experience preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS