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Title:  Casino Services Representative

Requisition ID#:  863
Location: 

Vicksburg, MS, US, 39180

Property:  Riverwalk Casino · Hotel
Pay Range: 

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

JOB SUMMARY

Position Summary

 Receive and pay out money via check cashing, conversion of coins, tokens and gaming chips into currency. Protects company assets, while dealing with the public in an efficient and courteous manner. Directs guests’ relationships and educates the guests on the benefits of membership in the Riverbank Rewards Club.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties and Responsibilities

Include, but are not limited to:

  • Greeting customers with standard greeting
  • Providing even exchange of cash and exchanges of receipts for cash
  • Balancing funds and assets at the end of work shift
  • Informing supervisor of guest needs which may require special accommodations
  • Following proper check-in procedures at the start of the shift and follows proper check-out procedures at the end of the shift
  • Informing supervisor when additional coin or currency is needed during shift
  • Performing a wide variety of monetary transactions for the guest from the casino cage, and assisting in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures
  • Reading and understanding all policies, procedures, IC’s, Title-31, and self-exclusion rules and regulations
  • Attending all mandatory training classes
  • Maintaining the utmost integrity and dignity for self and others at all times
  • Generating a customer awareness of the Riverbank Rewards program as well as any upcoming special events and promotions
  • Maintaining up-to-date, detailed knowledge of upcoming promotions and events
  • Accurately inputting player information into the players’ club system
  • Maintaining confidentiality of sensitive information and provide guest with an exceptionally enjoyable experience
  • Maintaining physical stamina and proper mental attitude while working under pressure in a fast-paced environment
  • Standing for prolonged periods of time
  • All other duties as assigned

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: Jackson Mississippi

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