Title:  Assistant OSM

JOB SUMMARY

Assist Operations Shift Manager in performing their duties; Oversee and circulate among tables and observe operations.  Ensure the stations and games are covered for each shift. May explain and interpret operations rules of house to guests. May address service complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include, but are not limited to:

• Maintain banks and table limits for each game.
• Evaluate dealers’ performance.
• Monitor and verify the counting and distribution of currency and chips.
• Monitor games operations to ensure that house rules are followed and that employees provide prompt and courteous service.
• Ensures a maximum level of guest service and satisfaction throughout the table games department is achieved and maintained.
• Assists the Operations Shift Manager with approving all opening and closing of games, holding overtimes and calling in additional help as needed due to volume of business.
• Maintains security of all areas.
• Ensures all inventory supplies are maintained.
• Monitors the security of distributing cards, dice, etc. to ensure procedure is in accordance with gaming regulations.
• Assumes all responsibilities of the gaming floor in the absence of the Operations Shift Manager.

• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods.

• Review and comprehend player data and other necessary documentation and observe play of guests.

• Must have the ability to observe games and dealers from a distance. (Middle of the pit to the table)

• Must demonstrate basic computer skills.
• Move effectively and efficiently around pit area to be able to observe play at all tables.

• Must have excellent customer service.
• Must possess excellent verbal communication skills.
• Knowledge of principles and processes for providing excellent guest service

EDUCATION AND EXPERIENCE

High school diploma or equivalent;  5+ years’ experience in table games  with at least 2 years in a supervisory role or equivalent combination of education, training and experience is preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS