Title:  Slot Dual Rate Supervisor/Attendant

JOB SUMMARY

Candidate performs all duties of the Slot Attendant and acts as a lead to other slot team members.  In times of operational need, this person will cover the shift as a Slot Supervisor.  Candidate must be able to assist the Slot Supervisor in their duties on a designated shift if necessary.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration 

While acting as a Slot Dual Rate Supervisor: 

Candidate is responsible for enforcement of all company and departmental policies, service standards and Indiana Gaming Commission regulations. 

Candidate is responsible for maintaining proper staffing levels throughout shift and making adjustments as needed.  

Candidate is responsible for handling customer complaints and disputes. 

Candidate will complete the necessary paperwork associated with the daily functions of the gaming department including, but not limited to, shift reports, and corrective actions.  

Though company training candidate must be familiar with, and have a working knowledge of, the operations and paytables of the slot machines and self-serve sports wagering kiosks.  

Candidate will monitor gaming floor video programing and make adjustments as necessary to maintain adequate sports coverage. 

Candidate is responsible for ensure that all jackpot transactions are completed accurately, jackpot slips and payment procedures are in compliance with departmental internal controls and are completed within a reasonable amount of time. 

Candidate will help out on the casino floor with patron calls and questions when possible.   

When walking through aisle ways, Candidate should make sure all vacant, nonfixed slot seating is appropriate tucked in as close the slot machine as possible and aisle way is maintained.   

May issue a complimentary/promotional expense in accordance with the approved comp matrix. 

Other duties as assigned. 

For scheduled shifts in the dual rated position of Slot Attendant, ESSENTIAL DUTIES AND RESPONSIBILITIES will be consistent with those in the job description for the respective position. Other duties as assigned. 

REQUIRED SKILLS AND ABILITIES

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

LANGUAGE ABILITY 

Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Ability to effectively coach and counsel employees. 

MATH ABILITY 

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.    

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.  

EDUCATION AND EXPERIENCE

High school diploma or equivalent.  Slot experience preferred. One-year supervisor experience is preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS