Title:  Server, Banquet

JOB SUMMARY

The Banquet Server/Crew Member is a part-time role that works with the Food and Beverage team to facilitate group events and banquets. Duties will involve assistance with set up and breakdown, service of food and beverage items, cleaning and restocking.  Each team member ensures that the venue is clean, organized and ready for the start of functions.  They will follow instructions from the Banquet Captain to ensure the quality of food and excellent service throughout their assigned shift.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary. 

-Able to work in a fast-paced, stressful environment while being calm, collected and accurate with attention to detail. 

-Adheres to all Standard Operating Procedures (SOPs) to include cash and food handling requirements. 

-Completes room set up, following the floor plan as well as banquet event order 

-Executes table setting, buffet setups, displays, and bars following the banquet event order 

-Conducts closing and cleanup of banquet spaces 

-Present and maintain a professional appearance and attitude. 

-Work safely, with sanitation, efficiency, and with guest’s loyalty in mind. 

-Maintains confidentiality and security of relevant information. 

-Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority. 

-Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume. 

-Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members. 

-Other duties as assigned. 

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE 

Excellent interpersonal skills and detail-oriented mindset. 

All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations 

Ability to work effectively with others 

Ability to work in fast-paced environment 

Willingness to work flexible hours and handle high pressure situations in an interruptive environment 

Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE 

High school diploma or equivalent preferred. Previous Food & Beverage or hospitality experience is preferred. 

Ability to interpret a variety of instructions in written, oral, diagram or schedule form.   

CERTIFICATES AND LICENSES 

Must be able to obtain and maintain applicable licensing  

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is loud.  There is smoking in portions of the casino, and therefore the environment may be smoky.   

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance.