Title: IT Technician-NonEx
Terre Haute, IN, US, 47803
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.
Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.
- Company Benefits Include:
- 401k Plan with company match
- Employee Stock Purchase Plan (15% discount)
- Health, Dental, & Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Company Paid Short-Term and Long-Term Disability Plans
- Company Paid Basic-Term Life Insurance
- Paid Time Off
- Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
- A Variety of Team Member Discounts including:
- Ford Affiliate Program
- Verizon
- AT&T
- TicketsAtWork
- Skechers
- Sherwin Williams
- Meal Discounts
- Fun Team Member Events
- Company-Sponsored Volunteer Opportunities
- Team Member Recognition Program
- Advancement opportunities and the chance for further professional development are also available.
JOB SUMMARY
Information Technology technicians support all PC users, all pc hardware, and all related applications. This position ensures all team members can access the required technology and information required for their respective job functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.
-Provide stellar customer service to all team members, vendors, and guests of Terre Haute Casino Resort.
-Provides 24/7 on-call support for complex and critical computer application problems and issues.
-Offers support to the Information Technology staff for duties as assigned.
-Performs all duties necessary to ensure high reliability of users and computer systems, as assigned.
-Review and adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Terre Haute Casino Resort.
-Must complete a minimum of 20 hours of training quarterly in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology.
-All other duties as assigned.
REQUIRED SKILLS AND ABILITIES
SKILLS AND KNOWLEDGE
Required
-Stellar verbal communication skills suitable for a professional and fast-paced environment.
-Type 50 WPM
-Advanced Knowledge of Microsoft Active Directory
-Advanced Knowledge of PC Components
-Advanced Knowledge of Windows Server 2016 & Up
Preferred
-Casino Gaming Experience
-Aristocrat Oasis Administration
-Project Planning
PHYSICAL DEMANDS
-Regularly required to stand, walk, kneel, reach with arms and hands, bend, crawl in small spaces and have the ability to lift up to 50 pounds.
-During project prep and go live weeks, the schedule is subject to change to accommodate the demands of the current project, as determined by the department or project leadership.
-Schedules are subject to change to accommodate business needs.
EDUCATION AND EXPERIENCE
EDUCATION AND EXPERIENCE
Minimum of 3 years performing day-to-day end user support in a Microsoft Windows 10 environment, or a minimum combination of 3 years of related education and work experience.
SKILLS AND KNOWLEDGE
Required
-Stellar verbal communication skills suitable for a professional and fast-paced environment.
-Type 50 WPM
-Advanced Knowledge of Microsoft Active Directory
-Advanced Knowledge of PC Components
-Advanced Knowledge of Windows Server 2016 & Up
Preferred
-Casino Gaming Experience
-Aristocrat Oasis Administration
-Project Planning
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
WORKING CONDITIONS
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.
The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles. The noise level in the work environment ranges from moderate to high.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Terre Haute
