Title:  Houseman

JOB SUMMARY

This position is responsible for ensuring that all hotel floors/areas are cleaned and prepared for our guest’s experience at the property. Daily duties are assigned and it is the responsibility of the team member to ensure that all cleaning and organizing of the Hotel are completed as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.   

Assists Room Attendants with removing soiled linens and trash from hotel rooms and hallways 

Empties all trash receptacles on all guest floors  

Sweeps stairways and landings; cleans railings and washes all exit doors  

Washes windows inside the hotel on all floors as per schedule  

Cleans elevators, tracks, chrome, and stainless steel  

Spot-cleans walls and doors; removes cobwebs; cleans fire extinguishers  

Wipes baseboards, railings, phones, walls, and vending areas  

Vacuums all public area rugs and public space corridors and shampoos carpets  

Polishes/cleans lobby floor as per schedule 

Checks to make sure all storage areas and linen rooms are in a clean and satisfactory condition, as well as, stocked with needed items 

Assists with guest requests including but not limited to special requests  

Report any problems immediately to Housekeeping Supervisor or Guest Relations Manager 

Ensure any lost and found items are turned in to be logged 

Maintain a clean and organized work area 

Interact with guests on occasion while performing daily duties 

Promotes outstanding customer relations 

Other duties and special projects as assigned 

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE 

Ability to work in a fast paced environment and interact with internal departments 

Maintaining a professional working relationship among other team members  

Oral and written communication skills  

Ability to maintain high levels of confidentiality and integrity 

Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused 

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE 

High School Diploma or equivalent. Previous housekeeping experience preferred. Must be able to multi-task and take direction. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.  

REASONING ABILITY 

Ability to interpret a variety of instructions in written, oral, diagram or schedule form.   

CERTIFICATES AND LICENSES 

Must be able to obtain and maintain appropriate applicable licensing. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate to loud at times.