Title:  Manager, Security & Facilities

JOB SUMMARY

The Security & Facility Shift Manager oversees and directs security and EVS operations and personnel during assigned shift to ensure the safety of guests, team members, and company assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development and efficient management of Security and EVS staff
• Oversee payroll and scheduling of Security and EVS team members
• Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff
• Monitors the activities of security personnel to ensure compliance with department and property policies and procedures
• Supervises programs and processes to reduce and control loss time injuries
• Oversees the safety and security of employees and customers by monitoring, observing, reporting, and taking appropriate action when necessary
• Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies
• Conducts routine inspections and audits of the gaming floor, parking lots, and other areas to assess compliance with security protocols
• Investigates and responds to escalated security incidents, emergencies, and customer complaints that cannot be resolved by security officers and supervisors
• Documents all security-related incidents, observations, and activities by writing accurate and thorough incident reports
• Maintains confidential treatment of all relevant information and follows up on shift reports as needed
• Coordinates with internal and external emergency services to provide immediate assistance in response to a wide variety of threats involving the property, employee/guest lives, or assets
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Effective management and leadership skills in security operational effectiveness
• Excellent verbal and written communication skills
• Detail-oriented and thorough with strong organizational and time management skills
• Excellent attention to detail and observational skills
• Thorough knowledge of Emergency Response and Disaster Plans, security systems and software, and relevant laws and regulations
• Ability to remain calm and composed under pressure while making sound decisions quickly
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Two-year degree in related field preferred
• Three to five years related experience in security operations
• Must obtain valid gaming license, where applicable
• May be required to hold a valid driver’s license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee must maintain their physical fitness and ability to stand, walk, and patrol for extended periods.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.