Title:  IT Technician

JOB SUMMARY

The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, and networking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides onsite information technology support for the entire gaming facility
• Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
• Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
• Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
• Creates and maintains end-user accounts and permissions as required, providing desktop support
• May perform basic installation and programming of telephone system, copy machines, printers, etc.
• Assists with programming copiers for scanning and emailing documents
• Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
• Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
• Trains staff in the use of new or changed systems
• Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
• Maintains inventory of all computer-related equipment
• Provides guest service to internal and external guests
• May support Audio/Visual systems
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
• Strong analytical and problem-solving skills
• Demonstrated working knowledge of software and web applications as well as system hardware

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Software Development, or related field preferred
• Two to three years of work experience in information technology or related field
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions