Title:  Hotel Front Desk Full Time

JOB SUMMARY

The Front Desk Clerk provides guest service by performing check-ins/check-outs, responding to inquiries, and handling monetary transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests upon arrival as well as registers and assigns rooms via centralized system
• Verifies guest identification and payment methods for room accommodations
• Issues room keys and relays instructions to bellhops for the transfer of guests’ luggage to rooms
• Coordinates with housekeeping and maintenance for availability and readiness of guest rooms to keep records in the computer system
• Makes and confirms reservations
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming, or entertainment complex
• Answers incoming phone calls, operates telephone system to receive incoming messages, and records guest messages
• Computes guests’ bills, collects payment by handling monetary transactions, and maintains accurate paperwork in relation to front desk operations
• Performs basic bookkeeping, such as balancing cash accounts
• Assists guests as issues are reported, contacting housekeeping and maintenance teams or escalating issues as needed
• Maintains the front desk area in a neat, clean, and safe manner
• Performs other related duties as assigned
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REQUIRED SKILLS AND ABILITIES

• Excellent customer service skills
• Interpersonal and communication skills both in person and over the phone
• Basic math and cash handling skills
• Knowledge of Microsoft applications, POS systems, and other computer applications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• One year of experience in a customer service environment

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is frequently required to stand and remain stationary for the length of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.