Title:  Banquet Manager

JOB SUMMARY

This position is primarily responsible for the supervision of the banquet staff, servers, bar porters and bartenders, and coordinates all food and beverage services within the banquet department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Supervise the setup of banquet rooms according to BEOs
• Ensure the cleanliness of rooms, storage facilities and equipment.
• Assist in maintaining proper inventory of tools and products (i.e., beverages, linen, notepads etc.)
• Work with the Catering/Sales team, IT Department, Culinary team and Chefs to ensure all banquet operations have all required set up and all events run smoothly.
• Supervise the banquet service team and hold them accountable.
• Document one-on-one meetings, coaching and training sessions with team members and send documentation to HR in a timely manner.
• Ensure daily recap is completed at the end of your shift daily.
• Ensure banquet charges and covers are correctly entered into the Point-of-Sale system.
• Maintain banquet inventory.
• Complete all brand-required training and hold the banquet Team Members accountable to do the same.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Ability to work under stress in a fast-paced environment
• Effectively communicate with all levels of Team Members as well as guests.
• Review and comprehend all necessary documentation.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Relevant work experience in mixing a variety of hotel and banquet settings.
• Preferred candidates will have 2-5 years of banquet management experience
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.