Title:  Assistant Manager, Outlet

JOB SUMMARY

The incumbent in this position is responsible for daily supervision of the restaurant operations, with crossover responsibilities of casino bars, service bars, and cocktail service to ensure exceptional guest service and the achievement of guest service goals. Responsible for daily supervision of assigned Food & Beverage Team Members for the Hard Rock Hotel & Casino Sioux City.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Monitor daily scheduling process to ensure appropriate staffing levels to maintain guest service levels and profit goals.
• Interview, recommend for hire, supervise and evaluate assigned personnel; determine work performance standards; provide for staff training, work with Team Members to correct deficiencies; implement corrective action and termination procedures. 
• Provide training to Team Members regarding responsible alcohol service and tobacco sales, as well as providing exceptional guest service.
• Train Team Members in proper food handling techniques, as well as food safety.
• Evaluate performance of Team Members.  Provide coaching and feedback to ensure performance and guest standards are being met.
• Maintain company funds and equipment in an orderly manner.
• Review and comprehend all necessary documentation.
• Advise organization in restaurant-related issues, such as the planning of special events, to provide the expertise needed for successful implementation of plans.
• Maintain a well-groomed, neat and clean appearance.
• Perform other related duties as may be assigned.

REQUIRED SKILLS AND ABILITIES

Knowledge of the hospitality industry and strong public relations skills required. Knowledge of and experience with restaurant operations in a multi- venue or casino environment preferred. These skills and abilities are typically acquired through the completion of a related college degree, as well as through five years of restaurant experience in a multi-venue or casino environment with at least two years in a management capacity.

EDUCATION AND EXPERIENCE

responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Hard Rock Hotel & Casino.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department. 
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have ability to:

• Operate in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends on guest volume.   
• Stand throughout an eight-hour shift.
• Observe and direct actions of subordinates.
• Effectively communicate with all levels of Team Members as well as guests.
• Review and comprehend all necessary documentation.