Title:  Surveillance Operator

JOB SUMMARY

The Surveillance Operator observes all areas of the property and surrounding areas for suspicious behavior and reports all procedural infractions and criminal activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal
• Operates surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness
• Monitors all company assets as well as property employees and guests for procedural violations
• Detects and reports incidents of cheating, theft, fraud, or other security breaches to the appropriate personnel
• Dispatches security officers as needed throughout the facility to monitor conduct
• Maintains cleanliness of workstations and equipment
• Develops detailed and accurate logs or reports as required
• Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct
• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills
• Excellent attention to detail and observational skills in analyzing video footage
• Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts
• Ability to multitask and respond to telephone and radio traffic

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Vocational or technical certifications in related field
• One year of experience in surveillance, security, or related field
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit and remain stationary for extended periods of time.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.