Title:  Surveillance Operator

JOB SUMMARY

Are you a detailed oriented person who prefers to be behind the scenes?

Churchill Downs, Inc. is seeking Surveillance Operators to join the newly opened Casino Salem in Salem, New Hampshire.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Surveillance Operator observes all areas of the property and surrounding areas for suspicious behavior and reports all procedural infractions and criminal activity.

• Utilize surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal 
• Operate surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness 
• Monitor all company assets as well as property employees and guests for procedural violations 
• Detect and report incidents of cheating, theft, fraud, or other security breaches to the appropriate personnel 
• Dispatch security officers as needed throughout the facility to monitor conduct 
• Maintain cleanliness of workstations and equipment 
• Develop detailed and accurate logs or reports as required 
• Adhere to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct 
• Maintain knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures 
• Perform other related duties as assigned 

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills 
• Excellent attention to detail and observational skills in analyzing video footage 
• Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts 
• Ability to multitask and respond to telephone and radio traffic 

EDUCATION AND EXPERIENCE

• High school diploma or equivalent 
• Vocational or technical certifications in related field 
• One year of experience in surveillance, security, or related field 
• Must obtain valid gaming license, where applicable 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit and remain stationary for extended periods of time. 
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• The employee may be required to lift up to 50 pounds. 
• The employee may be required to work long hours, including nights, weekends, and holidays. 
• The noise level in the work environment is usually moderate to loud. 
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.