Title:  General Manager

JOB SUMMARY

Two Venues. One Vision.

Step into a dynamic leadership role overseeing not one, but two of Salem, New Hampshire’s gaming destinations. Churchill Downs, Incorporated is looking for a visionary General Manager with the drive, experience, and charisma to lead the newly opened Casino Salem, and the community's favorite Chaser’s Poker Room into the next era of excellence.

If you live for energy on the floor, thrive in high-stakes environments, and know how to manage people, profit, and performance with equal passion—this is your table.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and administer procedures pertaining to the proper coordination of all operating activities with special emphasis on regulatory compliance, safety, employee relations, guest relations, internal controls, and the security of company funds and assets.
• Maintain an updated knowledge of Gaming Laws/Regulations applicable to areas of responsibility.
• Supervise and direct the day-to-day operations through assigned department leaders; counseling, guiding, and instructing them in the proper performance of their duties.
• Inspect and review all operations, confer with directors, managers, and supervisors as required to assure efficient utilization of workforce and facilities.
• Develop and maintain team member culture, professional development, morale, and engagement.
• Plan, develop and implement revised procedures to improve the efficiency and profitability of operating areas.
• Assess operations (internal practices, gaming procedures, promotions) and recommend appropriate action in accordance with a sound marketing plan.
• Monitor financial performance of all areas against planned performance, taking action to improve performance where necessary.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Uphold the highest personal and professional ethical standards and motivate others to do the same.
• Ensure that all assigned departments are staffed with competent team members who have the skills & aptitude to meet our standards of excellence.

REQUIRED SKILLS AND ABILITIES

• Ability to obtain and maintain New Hampshire gaming license.
• Sound understanding of gaming regulations and compliance requirements.
• Experience in the gaming industry, with a proven record of successful team member engagement.
• Solid leadership skills and experience in communication, relationship building, change management, budgeting, and more.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration or related field (MBA level preferred)
• Casino General Manager experience 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in this work environment is usually moderate.
• Churchill Downs Incorporated reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.