Title:  Security Shift Manager

JOB SUMMARY

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responsible for ensuring the safety and security of the property and its patrons, under the direction of the Security Director. Manages to Security incidents and ensures a visible Security presence throughout the property. Observes patrons participating in gambling activities to detect and respond to violations of regulations and Company policies. Will maintain a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests. Effectively and efficiently manage operations on assigned shift. Provides training and guidance to staff and serves as a professional resource to co-workers and team. Provides assistance and acts as liaison for first responders as needed. Provides direction to Security vendors as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for providing a high level of guest service to all guests, Team Members, and vendors.
• Manages the daily activities of Security staff for assigned shifts.
• Schedules rotation of officers throughout officer posts.
• Maintains performance, Team Member, and operational records.
• Oversees the security of the property and Company assets.
• Responsible for the safety of guests, Team Members, and property; recommends improvement measures.
• Controls and diffuses potential problems and assists Team Members and guests in emergencies.
• Manages access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Manages the checking of identification for gaming floor admittance; ensures guests and vendors are greeted positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes and reviews written reports; observes, handles, and reports procedural violations and illegal activity.
• Conducts investigations of incidents and assists Human Resources and other departments in investigations as requested.
• Ensures all policies and procedures are being followed and monitored during the shift.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Conduct routine safety inspections throughout property and complete safety inspection reports.
• May assist in department scheduling and payroll as required.  
• Responsible for scheduling of daily shift activities.
• Provides leadership, support, education, and training to staff.
• Participates in inspections and audits as directed.
• Conducts training as directed.

#ColonialDowns

REQUIRED SKILLS AND ABILITIES

• Must be twenty-one (21) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to quickly assess and take charge of complex situations, then define actionable steps.  
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to manage incidents using rational thinking and judgement.
• Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

EDUCATION AND EXPERIENCE

• Minimum of three (3) years of experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. One (1) year in supervisory role preferred. Other combinations of education and experience may be considered.

• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain and maintain valid racing license, where applicable.
• Required to hold a valid driver’s license with a minimum of three years’ driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
• The Team Member may also be required to lift, push, and pull up to 25 lbs.
• The noise level in the work environment is usually moderate to loud.
• Team Member will be subject to an environment with flashing lights.
• The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.