Title:  Manager, Housekeeping

JOB SUMMARY

The Housekeeping Manager is responsible for leading and overseeing the facility’s housekeeping and laundry operations to ensure that cleanliness standards are met through efficient and effective delivery service.  This role partners with key Hospitality, Operations and Marketing leaders to ensure operational excellence and efficiency and to deliver an exceptional guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes standards and procedures for a clean and attractive facility while remaining within agreed budgets on guest and cleaning supplies, salaries and any miscellaneous costs which apply to the department.
• Develops and maintains cleaning programs as well as coordinates all daily activities to ensure clean and attractive environment.
• Leads, supervises, and manages the facility’s housekeeping staff by overseeing operations as well as conducting processes for hiring and training.
• Create and reviews activities within the department to gauge and improve staffing levels, working conditions, etc.
• Visually inspects quality of work and reports on conditions that require attention or repair.
• Regularly check appearance and uniforms of the staff.
• Monitors inventory and supplies, making recommendation for purchase of equipment based on the facility’s need.
• Assists in preparing weekly work schedules and weekly attendance sheets.
• Delegates tasks to staff according to performance and productivity.
• Plans and conducts team meetings as well as attends other related meetings to disseminate pertinent information.
• Resolves customer complaints that are within the position’s scope of authority and recommends courses of action as a solution.
• Acts as a liaison with other department heads and managers to ensure smooth operations.
• Manages safety programs to protect guests and staff by adhering to local, state, and national work safety regulations, including OSHA.
• Coordinates with management and facilities team in repairs as related to EDR, back of office workspaces, gaming and public areas.
• Performs other related duties as assigned.

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REQUIRED SKILLS AND ABILITIES

• Excellent organizational and leadership skills with the demonstrated ability to manage a team.
• Excellent verbal and written communication skills.
• Strong organizational and leadership skills.
• Detail-oriented, guest-oriented, and thorough.
• Maintain interpersonal working relationships among all Team Members and the public.
• Knowledge of cleaning chemicals and equipment, as well as their respective health and safety protocol.
• Ability to maintain high energy in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to read, analyze, and interpret procedures, instructions, and correspondence.
• Ability to remain discreet and respect the privacy of guests.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• 2 years of housekeeping experience, with progressive supervisory/managerial experience required.
• 3+ years of housekeeping experience, with progressive supervisory/managerial experience preferred.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member is frequently required to stand, walk, climb, balance, push, pull, twist, and bend while enduring prolonged periods of standing and walking.
• The Team Member may need to lift up to 50 pounds.
• The Team Member may be asked to push and pull a wheeled custodial cart or trash cart.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The Team Member may occasionally work outside and is subject to all weather conditions.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.