Title:  Host, Executive

JOB SUMMARY

The Executive Host is responsible for providing premium level guests with the best possible experience. The Executive Host is responsible for identifying and acquiring premium guests both internally and externally by executing programs for recruitment of new gaming guests, while creating brand awareness for Richmond Rosie’s Gaming Emporium. The Executive Host builds premium guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefore requires a high level of professionalism, and championing of the goals and priorities. Responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. Maintains confidentiality of all privileged information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent guest service and hospitality to the gaming facility guests.
• Solicits and develops our valued guests through contacts within the community and on the gaming floor.
• Utilizes all players tracking systems applications and software to target active players on the gaming floor.
• Responsible for meeting weekly & monthly guest contact, event bookings and benchmark and other departmental goals.
• Assists and plans special events to ensure guest satisfaction and event success, giving special attention to high level guests who may be in attendance.
• Secures dining, entertainment, event, and transportation reservations and VIP services to our valued guests.
• Responsible for increasing visits, gaming play, and length of stay for all rated gaming guests.
• Reviews of guest activities and promotional status with Promotions Manager and General Manager as required.
• Notifies our valued guests through telemarketing, letter writing and email about services available, promotional opportunities, and special events to assure guest retention and repeat business.
• Research’s and evaluates play and patterns to reach our valued guest with gaming experience.
• Develops, establishes, and retains relationships with our valued guests thru telemarketing, written correspondence and email.
• Utilizes our player tracking systems for player tracking, analysis, and data.
• Works with security and marketing to coordinate our valued guest requests for special accommodation and amenities.
• Creates and establishes the Player Services memberships through fostering relationships and promoting the use of the Players Club card and programs.
• Positively interacts with guests and Team Members while sometimes handling difficult situations in all types of business conditions.
• Maintains security and confidentiality of files, records, lists, and other player and financial information.
• Maintains a high standard of courtesy, professionalism, and discretion in communications to or about our valued customers, their arrangements, and finances.
• Completes required paperwork as designated by the department and/or management’s request.
• Responds to guest’s inquiries including e-mails, telephone calls and text promptly.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events, as requested.
• Occasionally assists in the Player Services to ensure guest service goals are met.
• Occasionally may be assigned to drive company vehicles on public roads.
• Assists and participates in marketing functions as required.
• Performs other duties as assigned

#Rosies

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Excellent organizational and leadership skills with the demonstrated ability to manage a team.
• Ability to emphasize and embody the company mission to provide satisfactory experiences.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals).
• Superior communication and judgmental skills, especially when interacting with guests and making decisions to best serve them.
• Knowledge of player management system, technical gaming products, and Microsoft Office.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Associates’ degree in Marketing, Public Relations, or related field, preferred.
• Five (5) years’ experience working in a gaming environment, player’s club, or related experience, required.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.

Valid Driver’s License with good driving record

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member is required to talk and hear.
• The Team Member may be required to lift items of various weights, ranging from 10 to 40lbs.
• The Team Member may be required to work in outside weather conditions.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.
• The Team Member may travel locally, or between properties as needed.

 The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.