Title:  Guest Services Cashier

JOB SUMMARY

Is responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Reward’s Club, and Sportsbook operations while ensuring protection of company assets and providing a positive Cage experience for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO transactions, cheque redemption, check cashing, conducting debit and credit cash advances, etc.
• Handles Reward’s Club services, including, but not limited to, enrolling new guests into the program, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
• Accurately and efficiently conduct sportsbook transactions, including, but not limited to, accepting bets, redeeming bets, and redeeming sports wagering vouchers.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations, including, but not limited to the Bank Secrecy Act, Title 31, and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Maintain courteous and effective working relationships with others.
• Comply with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs all other duties as assigned.
• NOTE: This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties will not alter the overall evaluation of this position.

REQUIRED SKILLS AND ABILITIES

• Ability to successfully pass a pre-employment background check.
• High school diploma or general education degree (GED) preferred.
• Must be able to obtain, and maintain, a Maine Gaming License and Combo License (for sportsbook operations).
• Must be able to obtain an EIN and 11-C registration for Sportsbook operations.
• One (1) year of cash handling experience required.
• One (1) year of guest service experience required.
• Ability to work all shifts including evenings, overnight, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires team members be able to stand for long periods of time, up to five (5) hours, without a break to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to periodically bend/stoop, squat, balance, kneel, lift, and push/pull. Occasionally push carts weighing up to sixty (60) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing; computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated.

Oxford Casino Hotel and Sportsbook is an Equal Opportunity Employer which does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender preference, age disability, genetic information or any other status protected by law or regulation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE

$16.29-21.00 + tips