Title:  Cage Manager

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines.  The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains the viability and integrity of the department by ensuring that all state, company and department policies and procedures are adhered to; including developing and implementing department standard operating procedures.
• Develops for approval and implements short and long term department management plans for the department, including budgets, staffing and systems of accountability.
• Develops communication and cooperation within, and between, departments to promote an atmosphere of teamwork and resourcefulness.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Performs administrative duties by way of keeping accurate records of team members and department performance, audits, guest disputes and other documentation and files reports of the activities and status of operations in the department with emphasis on uncommon or possible challenges by maintaining awareness of outside and internal conditions, trends and legal requirements which may impact the department.
• Acts as a member of the management team representing the Guest Service Center Department.
• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Keeps management informed of the activities and status of operations in the department with emphasis on uncommon or possible challenges by maintaining awareness of outside and internal conditions, trends and legal requirement which may impact the department.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions and position in the department in an exceptional manner always leading by example.
• Creates and ensures a professional, but fun and exciting work environment for team members in the department.
• Must maintain confidentiality in all situations when handling sensitive information that affects internal and external guests.

REQUIRED SKILLS AND ABILITIES

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
• Five (5) years of leadership and customer service experience are required.
• Three (3) years in a supervisory or management position is required.
• Two (2) years as a Guest Service Center/Cage Shift Manager or equivalent casino position is preferred.
• The ability to communicate with team members of all positions in the company.
• The ability to perform multiple tasks while maintaining organization of work process.
• The ability to operate a variety of office equipment including copier, fax machine, telephone, calculator, computer, coin counting and currency counting machines as necessary.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Effective leaderships skills such as accepting responsibility for their own actions and those of their subordinate team members, stress management, conflict resolution and coaching and counseling are necessary in this position.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires that the team member be able to stand for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained.  The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights.  May need to continuously bend/stoop, squat, balance, kneel, lift and push/pull.  Occasionally push carts weighing up to two hundred (200) pounds.  Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling.  Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed.  The work area is adequately lit, heated and ventilated.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.