Title:  Surveillance Operator

JOB SUMMARY

The Surveillance Operator is responsible for monitoring all areas of the property—including the gaming floor, cage, food and beverage outlets, and back-of-house operations—through the use of surveillance equipment and direct observation. This role is essential to ensuring compliance with all applicable laws, regulations, internal policies, and procedures. The Surveillance Operator utilizes advanced video monitoring systems, access control tools, and dispatch protocols to identify, document, and report unusual or illegal activities, helping to protect company assets, ensure the safety of guests and team members, and uphold the integrity of operations at Owensboro Racing and Gaming.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor guests and team members in all public and restricted areas using surveillance equipment and direct observation to identify suspicious, illegal, or non-compliant activity.

• Operate surveillance tools including video cameras, monitors, digital recorders, access control systems, computer dispatch systems, switches, selectors, and video printers.

• Maintain continuous observation of gaming activity, cage operations, food and beverage outlets, and other critical areas to ensure regulatory and internal control compliance.

• Record, document, and preserve video evidence and written reports related to unusual, suspicious, or criminal activity.

• Prepare timely, accurate logs, incident reports, and documentation for investigations and compliance reviews.

• Monitor surveillance systems for blind spots, malfunctions, or tampering and report issues to appropriate technical or security personnel.

• Maintain surveillance dispatch logs and manage incoming dispatch calls for emergency and non-emergency responses.

• Coordinate and support emergency response efforts by dispatching appropriate personnel, including security, police, fire, or maintenance.

• Ensure minors are not participating in restricted activities such as gambling, consuming alcohol, or purchasing tobacco.

• Maintain strict confidentiality of all surveillance activities, footage, and reports.

• Stay current on departmental procedures, regulatory requirements, and company policies.

• Participate in required training and maintain all necessary licenses, including the KHRGC license.

• Support responsible gaming initiatives and report indicators of problem gambling.

• Perform other duties as assigned by the Surveillance Supervisor or department leadership.

REQUIRED SKILLS AND ABILITIES

• Strong observational skills with the ability to identify unusual, suspicious, or non-compliant activity.

• Proficiency in the use of surveillance equipment and monitoring systems.

• Ability to maintain detailed logs and prepare accurate, well-written reports.

• Solid understanding of laws, regulations, internal controls, and procedures related to gaming operations and security.

• Excellent verbal and written communication skills.

• High level of integrity and ability to maintain strict confidentiality.

• Basic computer proficiency, including email, word processing, spreadsheets, and database systems.

• Ability to remain focused for extended periods in a low-light environment.

• Ability to respond calmly and effectively in emergency or high-pressure situations.

• Ability to work independently and collaboratively in a secure, fast-paced environment.

• Must be at least 21 years of age.

• Ability to obtain and maintain a valid Kentucky Horse Racing and Gaming Commission (KHRGC) license.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.

• Minimum of one (1) year of related experience in surveillance, security, gaming operations, or a similar field preferred.

• Knowledge or training in investigations, security monitoring, or law enforcement practices is a plus.

• Experience operating surveillance and access control equipment preferred.

• Experience working in a regulated environment or gaming facility is highly desirable.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to sit for extended periods while monitoring surveillance systems in a low-light environment.

• Frequent use of hands and fingers to operate computers, video recorders, cameras, switches, selectors, and other equipment.

• Occasional standing, walking, reaching, talking, and hearing.

• Visual requirements include close vision, distance vision, peripheral vision, color vision, and depth perception.

• Ability to lift and carry up to 30 pounds occasionally.

• Ability to communicate clearly via two-way radio and other communication systems.

• Work is primarily performed in a climate-controlled surveillance room with low lighting.

• Noise levels are generally moderate but may increase when conducting investigations on the gaming floor.

• Potential exposure to secondhand smoke and loud noise when observing or moving through the gaming floor.

• Must be available to work a flexible schedule, including nights, weekends, and holidays.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.