Title:  Supervisor, Surveillance Technology

JOB SUMMARY

At Owensboro Racing & Gaming, we believe our Team Members are what make the experience exceptional! As a Surveillance Technician, you will play an important role in supporting the technology and systems that help keep our property safe, secure, and running smoothly.

This hands-on technical position is responsible for maintaining, troubleshooting, repairing, and installing surveillance systems and related electronic equipment throughout the property. From keeping cameras and digital systems operating at their best to supporting radio communications, you will help ensure our Surveillance team has the reliable technology it needs to do its job.

If you enjoy solving problems, working with technology, and being part of a team in a fast-paced and exciting gaming and racing environment, this could be the perfect opportunity for you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform routine preventative maintenance to keep surveillance equipment and systems operating efficiently.

• Troubleshoot, diagnose, and repair surveillance cameras, digital systems, and other related electronic equipment.

• Install new surveillance equipment throughout the property to support operational needs.

• Respond to equipment malfunctions and provide technical support, including on-call assistance as needed.

• Troubleshoot, repair, and program handheld radios and mobile base stations used by the Surveillance Department.

• Review service requests and trouble reports to identify issues and determine the best solutions.

• Maintain accurate maintenance logs, repair records, and preventative maintenance schedules.

• Monitor and maintain inventory of equipment, replacement parts, tools, and supplies.

• Use tools and testing equipment safely and properly when installing, inspecting, and repairing equipment.

• Help ensure surveillance systems remain reliable and operational to support the safety and security of the property.

• Collaborate with fellow Team Members and departments to resolve technical issues and keep operations running smoothly.

• Bring a positive, solution-focused attitude to daily responsibilities and contribute to a supportive team environment.

• Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

• Knowledge of audio and video equipment, including maintenance, troubleshooting, and repair.

• Understanding of digital surveillance systems and their operation.

• Knowledge of basic electronics, electronic troubleshooting, and repair techniques.

• Familiarity with computer networks, surveillance equipment, and basic CCTV cabling.

• Strong problem-solving skills and the ability to diagnose and resolve technical issues.

• Ability to operate surveillance equipment and use related tools and testing instruments.

• Ability to remain organized, focused, and professional in a fast-paced environment.

• Flexibility and sound judgment when responding to unexpected equipment issues.

• Ability to understand and follow written instructions, verbal directions, diagrams, and schedules.

• Ability to communicate clearly and read and write in basic English.

• Commitment to providing excellent service and maintaining positive working relationships.

• Computer proficiency, including Microsoft Windows and applications such as Word, Excel, Access, and PowerPoint.

EDUCATION AND EXPERIENCE

• Must be at least twenty-one (21) years of age.

• High school diploma or GED required.

• Minimum of one (1) year of experience in audio/video equipment repair or network maintenance.

• Must possess a valid driver's license.

• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical requirements listed below are representative of those necessary to perform the essential functions of the position, with or without reasonable accommodation.

• Regularly required to stand, speak, hear, use hands, and reach with hands and arms.

• Occasionally required to sit.

• Must possess the visual abilities necessary to perform job duties, including close and distance vision, color vision, depth perception, and peripheral vision.

• Occasionally required to lift and/or move equipment and materials weighing up to fifty (50) pounds.

• Must be able to perform physical tasks associated with equipment installation, inspection, maintenance, and repair.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Owensboro Racing & Gaming offers a dynamic work environment where no two days are necessarily the same. Team Members work together to support an exciting destination for racing, gaming, dining, and entertainment.

This position involves working in office areas, surveillance-related workspaces, and on the gaming floor. Office areas are generally moderate to quiet, while the gaming floor may be loud and may involve exposure to cigarette smoke.

The role requires a hands-on approach, attention to detail, and the ability to respond to equipment issues as needed, including on-call repair requests. Work may involve tools, testing equipment, and access to various areas throughout the property.

At Owensboro Racing & Gaming, we value teamwork, professionalism, and a shared commitment to creating a safe, welcoming, and enjoyable experience for our guests. We are looking for someone who takes pride in their work, enjoys helping others succeed, and wants to be part of a team that makes a difference every day.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.