Title:  Supervisor, Cage-Ex

JOB SUMMARY

A Cage Shift Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring
compliance with company internal controls, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Adhere to all administrative policies (Owensboro Racing & Gaming Policy & Procedure Manual and
departmental procedures), safety rules and health regulations.
 Direct, train, monitor, and assign tasks to cage personnel.
 Provide exceptional customer service to all external and internal customers and patrons and communicate in a
pleasant, friendly, and professional manner always. Maintains a professional work environment with cage
personnel.
 Work odd or unusual hours including weekends, holidays, and overtime.
 Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and
guests.
 Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure
proper customer transactions by verifying large amounts of money exchanges and conversions, counting,
verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform
cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
 Adhere to Title 31 procedures.
 Ensure excellent customer and employee service and arbitrates disputes professionally.
 Maintain a flexible schedule to open and close cage as necessary.
 Exercise basic knowledge in management, human resources and budgeting.
 Maintain knowledge of all paper flow with all departments.
 Maintain knowledge of all ATM, and Kiosk drops.
 Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhere to.
 Maintain strong knowledge with money handling, counting, and complex mathematical skills.
 Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names
and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet
guests from arrival to the property through departure; and provide fast and friendly service to guests).

 Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the
team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity;
maintain openness to coaching, learning and improving; receptive to change and willingness to embrace
challenges with team-spirit).
 Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate
directions, and information for guest inquiries about promotions and special events.
 At all times maintain a courteous, positive, and professional working relationship with all Owensboro personnel
and the general public (e.g., coworkers, clients and vendors).
 Work under pressure; maintain regular and punctual attendance including working odd and unusual hours,
weekends, and holidays.
 Perform additional duties and responsibilities as necessary or assigned.

REQUIRED SKILLS AND ABILITIES

Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

 High school diploma or equivalent.
 Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
 Prior experience and a gaming background preferred.
 Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may
occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and
peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment
characteristics described here are representative of those encountered by an associate while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
essential functions.
When working in the office, the noise level is moderately quiet. When on the casino floor, the noise level may be loud,
and the employee will possibly be exposed to cigarette smoke on the casino floor.