Title:  Shift Manager, Cage-Ex

JOB SUMMARY

The Cage Shift Manager is responsible for overseeing the operations of the cage during an assigned shift, ensuring
efficient and secure handling of cash and gaming transactions. This role includes supervising cage staff, monitoring cash
flow, providing excellent customer service, ensuring compliance with gaming regulations, and maintaining the security
and integrity of all financial transactions. The Cage Shift Manager works closely with other departments, including
surveillance and security, to ensure smooth and secure operations throughout the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise Cage Operations: Oversee and manage the cage staff during an assigned shift, ensuring adherence to
policies, procedures, and compliance with all relevant regulations.
 Cash and Transaction Management: Monitor and manage the flow of cash, chips, and currency transactions to
ensure accuracy, compliance, and security. This includes ensuring correct payouts, cashier exchanges, and chip
counts.
 Customer Service: Provide excellent customer service by assisting guests with financial transactions, resolving
any issues or concerns, and ensuring a positive experience.
 Staff Supervision: Direct and coordinate the activities of cage cashiers and other team members, including
assigning duties, monitoring performance, and providing guidance and training as needed.
 Monitoring Compliance: Ensure compliance with internal policies, procedures, and state gaming regulations
regarding financial transactions, documentation, and security.
 Safety and Security: Work closely with surveillance and security teams to prevent and resolve any discrepancies
or theft. Ensure that all transactions are securely processed and that the cash handling process is protected.
 Record Keeping and Reporting: Maintain accurate records of all financial transactions, including daily reports on
cash movement, inventory, and any incidents that may occur during the shift.
 Inventory Control: Monitor and control the inventory of chips, cash, and other financial resources to ensure
proper reconciliation at the end of the shift.
 Problem Resolution: Address and resolve any customer or operational issues, including discrepancies,
complaints, and emergencies, in a timely and professional manner.
 Training and Development: Train new staff and provide ongoing training to ensure high levels of performance
and compliance with operational and regulatory requirements.Maintain Confidentiality: Safeguard sensitive financial information and protect the integrity of the facility’s
operations.
 Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

 High school diploma or equivalent required; some college education or related training preferred.
 Prior experience in cage operations, cashiering, or a related field in a casino environment required; supervisory
experience is highly preferred.
 Knowledge of gaming regulations, cash handling procedures, and casino operations.
 Strong communication and interpersonal skills.
 Proficient in basic math, with attention to detail in transaction processing.
 Ability to work independently and handle cash-related issues with integrity.
 Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may
occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and
peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment
characteristics described here are representative of those encountered by an associate while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
essential functions.
When working in the office, the noise level is moderately quiet. When on the casino floor, the noise level may be loud,
and the employee will possibly be exposed to cigarette smoke on the casino floor.
The physical demands described here are representative of those that must be met by an associate to perform the
essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with
disabilities to perform essential functions.