Title:  Shift Manager, Cage-Ex

JOB SUMMARY

The Cage Shift Manager is responsible for leading and supervising all cage operations during an assigned shift to ensure the secure and accurate handling of cash and gaming transactions. This salaried role involves overseeing a team of cage cashiers, ensuring compliance with internal policies and state gaming regulations, and working collaboratively with departments such as surveillance and security. The Cage Shift Manager plays a key role in maintaining operational integrity, providing outstanding guest service, and supporting a safe and efficient working environment. Strong leadership, attention to detail, and a commitment to regulatory compliance are essential for success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise Cage Operations: Lead and manage all cage operations during the assigned shift, ensuring all functions are performed efficiently, accurately, and in accordance with company policies and regulatory standards.

• Cash and Transaction Management: Oversee the handling and flow of cash, chips, and currency transactions, including payouts, exchanges, and balancing procedures to ensure accuracy and compliance.

• Deliver Guest Service Excellence: Provide prompt, courteous, and professional assistance to guests, addressing inquiries and resolving concerns to enhance the guest experience.

• Team Leadership: Direct daily tasks and activities of cage cashiers, including scheduling, task assignments, coaching, performance monitoring, and on-the-job training.

• Regulatory Compliance: Ensure all financial and operational procedures comply with internal controls, company policies, and applicable state gaming regulations.

• Safety and Security Collaboration: Partner with surveillance and security teams to safeguard cash operations, investigate discrepancies, and prevent internal and external theft.

• Maintain Accurate Records: Prepare and review shift reports, logs, and documentation of financial transactions, incidents, and variances as required.

• Inventory Control: Track and reconcile all currency, chips, and related assets; identify and resolve discrepancies to ensure end-of-shift accuracy and accountability.

• Issue Resolution: Respond to and resolve operational, staff, or guest-related issues, including emergencies, with professionalism and sound judgment.

• Training and Development: Onboard and continuously train team members on proper procedures, customer service standards, compliance requirements, and security protocols.

• Confidentiality: Maintain strict confidentiality of all financial and operational information and uphold the integrity of the cage operations.

• Other Duties as Assigned: Perform additional responsibilities as directed by management to support smooth and efficient cage operations.

REQUIRED SKILLS AND ABILITIES

• Leadership and Supervisory Skills: Proven ability to effectively manage, motivate, and guide a team in a high-volume, cash-handling environment. Strong decision-making and conflict resolution capabilities are essential.

• Cash Handling Expertise: Demonstrated accuracy and integrity in managing large sums of cash, chips, and financial instruments. Must understand proper cash control, balancing, and reconciliation procedures.

• Regulatory Knowledge: Solid understanding of internal controls and gaming regulations with the ability to enforce compliance and respond to audit or regulatory inquiries.

• Customer Service Orientation: Committed to delivering excellent guest service, with the ability to handle customer inquiries, complaints, and special requests professionally and efficiently.

• Communication Skills: Clear and effective verbal and written communication skills to interact with team members, guests, and regulatory agencies.

• Analytical and Problem-Solving Abilities: Ability to assess complex situations, identify discrepancies or irregularities, and take appropriate corrective action in a timely and discreet manner.

• Technical Proficiency: Familiarity with casino management systems, financial tracking software, Microsoft Office applications, and basic computer operations.

• Attention to Detail: Strong organizational skills and attention to detail in all financial transactions and record keeping.

• Interdepartmental Collaboration: Ability to work effectively with other departments such as Security, Surveillance, Compliance, and Accounting to ensure smooth and secure operations.

• Time Management and Flexibility: Capable of handling multiple priorities in a fast-paced environment. Must be dependable and flexible with shift scheduling, including nights, weekends, and holidays.

• Confidentiality and Integrity: Must maintain the highest standards of integrity and confidentiality when handling sensitive financial information and personal data.

• Licensing: Ability to obtain and maintain a valid Kentucky gaming/racing license as required by law and company policy.

EDUCATION AND EXPERIENCE

• Education:
  High school diploma or equivalent is required. Some college coursework in business, finance, or a related field is preferred and may enhance candidate qualifications.

• Gaming/Cage Experience:
  A minimum of one to three years of experience in cage operations, cashiering, or a similar role within a Gaming environment is required. Strong familiarity with gaming floor operations and cage procedures is essential.

• Supervisory Experience:
  Prior supervisory or team leadership experience is highly preferred. Candidates should demonstrate the ability to manage, coach, and lead a team effectively in a high-volume, regulated environment.

• Regulatory and Compliance Knowledge:
  Working knowledge of cash handling policies, Gaming internal controls, and applicable state gaming regulations is required.

• Technical Skills:
  Must be proficient in using financial and transaction systems, along with basic computer applications such as Microsoft Excel, Word, and casino management software.

• Communication and Math Skills:
  Strong verbal and written communication skills are necessary, along with proficiency in basic mathematics and financial transaction accuracy.

• Licensing Requirements:
  Must be able to obtain and maintain a valid Kentucky gaming/racing license in accordance with state regulations and company policies.

• You must be over 21 years old to apply

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to sit, stand, or walk for extended periods of time throughout the shift.

• Ability to lift, carry, and move up to 25 pounds as needed (e.g., coin, cash trays).

• Manual dexterity to operate office and cage equipment (computers, cash counters, telephones).

• Visual acuity for reviewing reports, observing transactions, and identifying discrepancies.

• May be required to bend, reach, or stoop occasionally during shift duties.

• Work is performed in a secure, enclosed, and fast-paced casino cage environment.

• Exposure to a moderate noise level typical of a gaming facility.

• Must be comfortable working under surveillance and with high levels of accountability.

• Potential exposure to secondhand smoke and varying indoor temperatures.

• Will work in a 24/7 operational environment, including holidays, nights, and weekends.

• May be required to respond to urgent operational issues outside of regular shift hours.