Title:  Security Officer

JOB SUMMARY

The Security Officer plays a critical role in ensuring the safety and security of all guests, team members, and company property at Owensboro Racing & Gaming. This position is responsible for monitoring surveillance systems, patrolling assigned areas, and responding to incidents and emergencies in a professional and timely manner. The ideal candidate will be observant, calm under pressure, and committed to enforcing security procedures, policies, and applicable state gaming laws to maintain a secure and welcoming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and Patrol: Actively monitor surveillance systems and conduct routine patrols of assigned areas to ensure a secure and safe environment throughout the facility.

• Incident Response: Respond quickly and appropriately to alarms, disturbances, or emergencies in accordance with established security protocols.

• Facility Inspections: Perform regular walkthroughs to identify safety hazards, suspicious behavior, or potential security breaches, reporting findings promptly.

• Enforcement: Enforce company policies, property rules, and Kentucky state gaming regulations to ensure compliance and maintain order.

• Customer Service: Assist guests and team members with inquiries, directions, or concerns in a professional and helpful manner.

• Reporting: Accurately document incidents, observations, and actions taken in written reports and electronic logs.

• Liaison Duties: Work cooperatively with law enforcement, fire, and emergency medical services when assistance is required.

• Training Support: Provide on-the-job guidance and mentorship to new or less experienced security personnel as assigned.

• Additional Tasks: Perform other duties and responsibilities as assigned by security leadership or management to support operational needs.

REQUIRED SKILLS AND ABILITIES

• Must be 21 years of age or older to apply.

• Strong verbal and written communication skills to effectively interact with guests, employees, and emergency personnel.

• Keen observational skills and situational awareness to identify and address potential safety or security concerns.

• Ability to remain calm, composed, and professional in high-pressure or emergency situations.

• Capacity to follow detailed procedures and protocols with accuracy and consistency.

• Demonstrated integrity and the ability to handle confidential or sensitive information appropriately.

• Must be able to work independently as well as collaboratively within a team environment.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

• Proficiency with basic computer systems and the ability to learn and operate surveillance and security software.

• Must be physically able to patrol large areas on foot and respond quickly to incidents.

• Ability to prepare accurate reports and maintain thorough documentation.

• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent is required.

• Prior experience in security, law enforcement, military, or a related field is preferred.

• Familiarity with surveillance equipment, patrol procedures, and emergency response protocols is a plus.

• Strong communication and interpersonal skills, with the ability to de-escalate tense situations calmly and professionally.

• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

• Training or certification in CPR, First Aid, or other emergency response procedures is beneficial but not required.

• Demonstrated ability to work independently with minimal supervision and make sound decisions in real-time scenarios.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.