Title:  Office Manager

JOB SUMMARY

The Office Manager is responsible for overseeing the daily administrative operations of the gaming facility, ensuring efficient workflow and compliance with company policies. This position manages office functions, supports department heads, and provides leadership to administrative staff. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but is a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Oversee and coordinate office operations to ensure efficiency and productivity.

• Manage administrative staff, including hiring, training, and conducting performance evaluations.

• Maintain office supplies, equipment, and vendor relationships to support daily operations.

• Develop and implement office policies and procedures to optimize workflow.

• Ensure compliance with company policies, regulatory requirements, and industry standards.

• Assist with budgeting, expense tracking, and financial reporting related to office operations.

• Provide administrative support to executives, department heads, and staff as needed.

• Coordinate meetings, schedules, and travel arrangements for management and staff.

• Serve as the point of contact for facility-related maintenance, IT support, and security concerns.

• Maintain confidential records, documents, and employee files in accordance with company policies.

• Prepare reports, presentations, and correspondence for internal and external use.

• Manage office communications including emails, phone calls, and interdepartmental coordination.

• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Demonstrated leadership, organizational, and problem-solving abilities.

• Ability to manage multiple priorities and maintain productivity in a fast-paced environment.

• Strong attention to detail and ability to maintain accuracy in administrative tasks.

• Excellent written and verbal communication skills.

• Ability to maintain confidentiality and professionalism when handling sensitive information.

• Knowledge of office procedures, administrative best practices, and budgeting processes.

• Ability to ensure smooth operation of administrative functions and support organizational goals.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Management, or a related field preferred.

• Minimum of 5–7 years of office management or administrative experience, preferably in the gaming, hospitality, or entertainment industry.

• Proficiency in Microsoft Office Suite, office management software, and record-keeping systems.

• Strong knowledge of office procedures, budgeting, and administrative best practices.

• Ability to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and peripheral vision.

The employee must occasionally lift and/or move up to fifty (50) pounds.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

When working in the office, the noise level is moderately quiet. When on the gaming floor, the noise level may be loud, and the employee may be exposed to cigarette smoke.