Title:  Manager, Count Room

JOB SUMMARY

The Drop/Count Manager is responsible for overseeing all drop and count operations within the gaming facility, ensuring the secure, accurate, and timely collection, transportation, counting, reconciliation, and reporting of gaming revenue. This position provides leadership to the drop and count team while maintaining strict compliance with gaming regulations, internal controls, and company policies. The Drop/Count Manager works closely with Cage, Surveillance, Security, and Finance to ensure operational integrity and accurate financial reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative of this role and are not intended to be all-inclusive. Additional duties may be assigned as needed.

• Supervise daily drop and count operations to ensure accuracy, security, and compliance with internal controls and gaming regulations.
• Oversee the collection, transport, counting, verification, and reconciliation of cash and gaming revenue.
• Manage count room operations, ensuring proper dual custody, access control, and adherence to security procedures.
• Supervise, schedule, train, and evaluate drop and count team members.
• Ensure accurate and timely completion of all drop and count documentation and reconciliation reports.
• Monitor and enforce compliance with all applicable gaming regulations, internal controls, and audit standards.
• Partner with Surveillance and Security to maintain chain-of-custody integrity and prevent discrepancies or theft.
• Investigate and resolve variances, discrepancies, or operational issues in a timely manner.
• Maintain and oversee inventory of cash boxes, drop boxes, and count room supplies.
• Ensure proper operation and maintenance of count equipment and related technology.
• Prepare, review, and submit daily revenue and variance reports to Finance leadership.
• Support internal and external audits by providing documentation and operational explanations as required.
• Train new employees and provide ongoing coaching to maintain performance and compliance standards.
• Maintain confidentiality of all financial and operational information.
• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Strong knowledge of casino drop and count operations and internal controls
• Understanding of gaming regulations and compliance requirements
• Strong leadership and team management skills
• Excellent attention to detail and accuracy in financial processes
• Strong analytical and problem-solving skills
• Ability to manage confidential and high-value financial information
• Effective communication and interpersonal skills
• Ability to work in a fast-paced, security-sensitive environment
• Proficiency in basic math and financial reconciliation
• Ability to work independently and make sound operational decisions

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• College coursework in accounting, finance, or related field preferred
• Prior experience in drop and count operations, cage operations, or gaming/casino finance required
• Supervisory experience in a gaming or financial operations environment strongly preferred
• Experience with cash handling, reconciliation, and internal controls required
• Must be able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, walk, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision.

The employee must occasionally lift and/or move up to fifty (50) pounds, including cash boxes, drop boxes, and related materials.

Work is performed in both a secure count room environment and on the gaming floor. The count room environment is typically moderately quiet, while the gaming floor may be loud and include exposure to cigarette smoke.

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.