Title:  Host, Player Development

JOB SUMMARY

Do you love being in the center of the action? Are you a people person who thrives on energy, fun, and unforgettable experiences? Owensboro Racing & Gaming is seeking a Player Development Host to be the ultimate VIP ambassador! In this role, you’ll build lasting relationships with our guests, throw epic events, and help make every visit a winning experience. If you’re passionate about hospitality, love the thrill of the gaming world, and know how to make someone’s day, you belong with us!

Join Owensboro Racing & Gaming and become part of a vibrant team that thrives on excitement, connection, and exceptional guest service. Apply now to start your journey in Player Development!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for players, ensuring outstanding service and timely response to inquiries.

• Build and nurture relationships with guests through personalized attention and engagement strategies.

• Plan and host player events, tournaments, and promotions to drive excitement and participation.

• Monitor player activity and engagement trends to identify outreach opportunities and player preferences.

• Collect feedback and share player insights with relevant departments to enhance overall service delivery.

• Partner with the marketing team to develop appealing player promotions and communication materials.

• Educate guests on available services, promotions, and loyalty programs.

• Uphold all gaming regulations and internal controls to maintain a compliant and professional environment.

• Work flexible hours including weekends, nights, and holidays.

• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Exceptional interpersonal and communication skills with a warm, outgoing personality.

• Ability to build rapport quickly and foster lasting guest relationships.

• Strong problem-solving skills and customer-service mindset.

• High level of professionalism and discretion when handling guest needs.

• Comfortable with fast-paced, dynamic environments and multitasking.

• Team-oriented with the ability to work independently when needed.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.

• Degree in hospitality, marketing, or a related field is preferred.

• Previous experience in customer service, hospitality, or gaming is strongly preferred.

• Familiarity with gaming industry practices and regulations is a plus.

• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

• You must be 21 years of age or older to apply.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to sit, stand, and walk for extended periods.

• May be required to lift up to 25 pounds occasionally.

• Must be able to work in a noisy, fast-paced, and smoke-filled environment.

• Flexibility to work various shifts, including weekends, nights, and holidays.