Title:  Supervisor, Hotel & Housekeeping

JOB SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a new facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Supervisor of Hotel & Housekeeping is responsible for the successful overall coordination and direction of all activities related to the hotel to include the welcome desk, housekeeping & laundry areas and Sundries shop. Supervises a team to ensure all daily activities are planned and executed while ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Supervises all welcome desk staff and housekeeping staff and plans daily for proper servicing of all empty hotel rooms.
• Assists the Hotel & Housekeeping Manager in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
• Ensures completion of housekeeping inspection sheets for all check outs
• Handles all inquiries regarding Lost and Found
• Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.
• Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
• Creates room assignments for all housekeeping staff
• Responsible for completing daily inspections of rooms and inspecting hotel public areas daily to ensure proper cleanliness
• Maintains procedures for handling of financial transactions, security of monies, guest service and emergency problems
• Guides and supports welcome desk staff and Sundries staff in daily responsibilities
• Ensures proper storage/organization and cleanliness of items in Sundries shop to include inventory counts and proper date storage of items
• Monitors room blocks in the hotel system to ensure they are handled correctly. 
• Assists the Hotel & Housekeeping Manager in inventory control and counts for all items related to housekeeping, hotel amenities, Sundries Shop and other welcome desk items
• Communicates with other departments to ensure proper handling of guests and groups.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.
• Role model code of ethics: Respect, Commitment and Guest Service.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• Prior supervisory experience preferred in front desk, housekeeping or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.