Title:  Security Dispatcher - 2nd shift

JOB SUMMARY

Dispatch Officers at Oak Grove will help maintain a safe and secure environment for all patrons and employees over 3 shifts.

#oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Maintain the safety and security of guests, employees, and company assets within the gaming environment.
• Ensure the dispatch office remains clean, organized, and professional at all times.
• Manage visitor and vendor registration, check-in, and access control processes.
• Receive, screen, and professionally direct all incoming internal and external telephone communications.
• Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
• Continuously monitor and respond to all security radio traffic.
• Coordinate and accurately record security officer dispatches, assignments, breaks, and meal periods.
• Perform mobile vehicle patrol duties as needed.
• Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.

Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).
• Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.
• Adaptable and capable of quickly learning new technologies, systems, and software applications.
• Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license
• Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.
• Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.
• Demonstrated experience in a customer service, security, or gaming environment is highly desirable.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.