Title:  Room Inspector

JOB SUMMARY

ABOUT CHURCHILL DOWNS INC.

 Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse-racing online wagering business, and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect for ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

 ABOUT OAK GROVE RACING, GAMING & HOTEL

 Oak Grove Racing, Gaming & Hotel is a new facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The Room Inspector oversees housekeeping staff, such as making room assignments, directing housekeeping staff’s performance, and evaluating housekeepers’ performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Open the housekeeping office daily, create room assignments if required
• Inspects hotel rooms after being cleaned by room attendants to ensure they meet the established standards
• Train new hires to meet cleanliness expectations
• Handle lost and found inquiries
• Effectively communicate with Front Desk and Housekeeping staff members
• Oversee housekeeping staff, such as making room assignments, directing housekeeping staff’s performance, and evaluating housekeepers’ performance
• Recommends counseling and potential disciplinary action for housekeeping personnel
• Submit facility work orders for needed repairs
• Assist housekeepers if short-handed
• Assist in cleaning rooms if short-handed
• Promotes outstanding customer relations
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Previous housekeeping experience preferred. Must be able to multi-task and take direction.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.