Title:  Room Attendant

JOB SUMMARY

SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Room Attendant is responsible for ensuring that all hotel rooms are cleaned and prepared for our guest’s experience at the property. Rooms are assigned and it is the responsibility of the team member to ensure that all cleaning and organizing of the rooms are completed as assigned, prior to guests entering their hotel rooms.

#oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Thoroughly clean hotel rooms and bathrooms according to department procedures.
• Sort, count, fold and/or carry linens for making guest beds.
• Stock housekeeping carts with supplies.
• Replenish supplies in hotel room and bathroom per hotel procedures.
• Assist in the laundry room when needed to ensure clean linens are available to clean hotel rooms.
• Dust furniture, wash walls, ceiling and woodwork, wash windows and sills, door panels.
• Empty wastebaskets and transport trash to waste disposal area.
• Report any problems immediately to Housekeeping Supervisor or Guest Relations Manager.
• Ensure any lost and found items are turned in to be logged.
• Maintain a clean and organized work area.
• Interact with guests on occasion while cleaning guest room.
• Promotes outstanding customer relations.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

• Ability to work in a fast paced environment and interact with internal departments.
• Understand and represent Oak Grove’s image and reputation both at work and at external functions.
• Maintaining a professional working relationship among other team members.
• Oral and written communication skills.
• Ability to maintain high levels of confidentiality and integrity.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma or equivalent.
• Previous housekeeping experience preferred. Must be able to multi-task and take direction.
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.