Title:  Manager, F&B - Garrison Oak Steakhouse

JOB SUMMARY

SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Manager Food & Beverage – Garrison Oak is responsible for the oversight and direction of the Garrison Oak Steak House and other outlets as directed by the Sr. Director of hospitality.

#oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for front of house operations of the Garrison Oak Steakhouse and other areas as assigned.
• Collaborate with the culinary team to ensure established recipes are adhered to.
• Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
• Ensure accuracy of all menus (food and drink) and update POS as required.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Involved with the F&B marketing of Garrison Oak Steak House.
• Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
• Our leadership team will demonstrate and promote the five “P’s” Service Culture at all times.
• Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude (UPA) in huddles as well as with all team member and guest interactions.
• Responsible for all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
• Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
• Responsible for the training of all team members and supervisors ensure consistency of service at the highest level at all times.
• Responsible for overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of all health department standards
• Active in assisting in banquet and catering events for the department including, Race-day and outdoor events.
• Other duties as assigned.
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REQUIRED SKILLS AND ABILITIES

• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
• Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• Two years high volume table-service dining required
• Wine and liquor knowledge required.
• Fine dining (AAA 4 Diamond / Forbes 4 Star) service preferred
• Extensive training background in high-pace front of house team setting.
• Bachelor’s degree in the Hospitality field preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.