Title:  Manager, Communications

JOB SUMMARY

The Operations Shift Manager is responsible for the successful oversight and day-to-day operation of the Gaming and Beverage departments by ensuring maximum guest service.  Verifies and maintains consistency in the compliance of state laws, regulations, and company internal policies and procedures. #OakGrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Assisting with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high- pressure deadlines.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for the training of all team members to ensure consistency of service at the highest level at all times.
• Ensuring accuracy of all menus and updating POS as required. 
• Responsible for maintaining budgeted labor and staffing levels.   
• Assist in overseeing ordering and inventory levels.
• Must be knowledgeable of all health department standards.                       
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service, both internal and external.
• Available to work when needed, including weekends, holidays, and nights.
• Scheduling, PTO, timekeeping, and record keeping for all Team Members.
• Role model code of ethics: Respect, Commitment, and Guest Service.
• Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Self-motivated with attention to detail
• Knowledge of state gaming laws and regulations.

EDUCATION AND EXPERIENCE

• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 75lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.