Title:  Housekeeper, Lead

JOB SUMMARY

SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Housekeeper Lead is responsible to assist in all aspects related to hotel housekeeping and the laundry room. The Housekeeping Lead assists the Hotel Manager and Housekeeping Supervisor in day to day supervision of the hourly team members as well as training all new team members.

#oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area
• Creates room assignments for guest room attendants
• Responsible for daily inspections of rooms
• Inspects hotel public areas daily to ensure quality assurance
• Prepares the department’s weekly schedule in conjunction with weekly rooms forecast
• Assist with monthly inventory
• Informs Hotel Manager and/or Housekeeping Supervisor of needed supplies
• Ensures completion of inspection sheets for all check outs
• Handles all inquiries regarding Lost and Found
• Helps to ensure that procedures established by the hotel are followed and reports deviations to procedures/protocol to the supervisor
• Assist in the direct training of new hires
• Report room discrepancies to Front Desk
• Performs any other duties as assigned
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

• Ability to maintain high energy level in a fast paced environment and manage multiple tasks simultaneously
• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.
• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Self-motivated with attention to detail

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.