Title:  Group Sales Account Representative

JOB SUMMARY

FUNCTION

The Group Sales Account Representative will manage and coordinate the day to day processes of the Sales Department in completing the sales cycle for group and social business.   Coordinates proposals, communicates & contracts event details and changes in programs to appropriate hotel and operating departments.   Communicates with customers regarding their events, details and interest in Oak Grove Racing Gaming and Hotel.   Oversees and manages the sales and event automation system, Delphi FDC, a hotel specific program on the Sales Force Platform.

#Oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

SPECIFIC DUTIES, RESPONSIBILITIES and EXPECTATIONS

• Maintains the Delphi FDC sales automation system, as the Administrator for the sales, events and financial teams
• Maintains and updates Delphi FDC in merge documents including; menus, pricing, reports, banquet checks,

Proposals, and contracts

• Accurately builds room blocks in Delphi FDC Group GRC and Visual One front office systems
• Blocks function space and audits spaces entered by others in Delphi FDC
• Alerts sales, banquets, events, and financial personnel when their Delphi FDC traces are delinquent
• Responds via telephone and/or written communication for requests from the Oak Grove Racing Gaming and Hotel Website
• Prepares turnovers to the Banquet Manager and Event Supervisor
• Prepares group resumes, when required, for an event or program requiring multiple departments
• Coordinates and conducts property site tours, pre-con meetings,  and live video overviews of the hotel and gaming facility
• Communicates and recruits appropriate department personnel to meet with and address customer needs during site tours
• Other duties are required

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

• Excellent oral and written communication skills
• Understand and represent The Company’s image and reputation both, at work and at external functions
• High level of professionalism with the ability to react under pressure
• Proficiency in Microsoft Office including Word, Excel, Power Point
• Ability to learn Dephi FDC and manage the program at the property level as the System Administrator
• Ability to support, assist and represent the Sales Team in the absence of the Sr Sales Manager
• Successful completion of projects as assigned while adhering to the determined deadline
• Outstanding guest relations and customer service skills
• Ability to work in a fast paced environment and interact with internal departments
• Ability to work nights, weekends & holidays in response to client demands
• Ability to be on your feet or stand for long periods of time.
• Lift up to 30lbs.

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree in hospitality management, marketing, communications, advertising, public relations or similar or three (3) years’ of experience in events or customer service field, preferred.
• Proficient with Microsoft Office products
• Sales Force and Delphi FDC experience is preferred, but not required
• Ability to obtain a valid Kentucky Racing License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.