Title:  Food Server

JOB SUMMARY

SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell.  The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Food Server is responsible for ensuring that all guests are provided a memorable dining experience. Each team member ensures that the outlet is clean, organized and the restaurant is ready on time for every day to ensure that every guest is well taken care of in a fine dining environment. They are to follow instructions from our events leadership to ensure each guest is taken care of during their event.

#oakgrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Responsible for taking orders from patrons and returning these orders in a timely manner.
• Keep area in a clean and orderly manner.
• Responsible to perform “responsible alcohol service” with regards to patron limitations and pass any/all responsible alcohol service training, if needed.
• Be able to carry serving trays full of dinner plates.
• Ensure the safety and security of employees and guests.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Maintaining interpersonal working relationship among all personnel.
• Oral and written communication skills.
• Willingness to work flexible hours and handle high-pressure situations.
• Available to work when needed, including weekends, holidays, and nights.
• Adheres to all Standard Operating Procedures (SOPs).
• Cleans and polishes tableware of spots, and pre-busses.
• Delivers and dispenses items ordered by guests, serves beverages, food and non-food items via tray service.
• Guest banking all dining room checks.
• Uses Point of Sale equipment to enter orders for kitchen personnel.
• Uses equipment such as coffee brewers, iced tea makers, and juice, soda, and milk dispensers.
• Must bus tables in a timely manner to accommodate new business
• Is a role model for the company and responds to questions positively.
• Must work with communication devices such as telephones and policy systems.
• Maintains confidentiality and security of relevant information.
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Ability to work effectively with others
• Ability to work in fast-paced environment
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment
• Available to work when needed, including weekends, holidays, and nights.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Must have a high school diploma or equivalent.
• Fine dining experience, preferably in a high volume casino steakhouse is preferred.
• Knowledge of wines, alcohol and basic food knowledge is preferred.
• 6 months prior work experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.