Title:  Player Services Manager

JOB SUMMARY

The Manager Cash Ops & Players Services will be responsible for the overall successful operation of the Cage department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Develops and manages the budget for Cash Operations and Player Services department.
• Review and manage department’s financial data.
• Responsible for the overall success and responsibility for managing all operations related to the Cage, Player Services and Sports Wagering.
• Review staffing levels in accordance with business needs and budget standards. Delegates duties and assign responsibilities.
• Develops successful and consistent operation for Cash Operations and Player Services by communicating with operational departments to provide service, promotion and special event information.
• Ensures all staff are knowledgeable of Marketing Promotions and Casino events.
• Development of Team Members, interviewing, hiring and performance evaluations
• Completes and processes performance reviews for direct reports.
• Manages, trains and enforces procedures to safeguard the casino’s assets, funds and player information.
• Ensures the safety and security of team members and guests. Facilitate processes and programs and processes to effectively control and reduce loss time injuries.
• Manages all policies to include but not limited to corporate procedures, Internal Controls, and both state and federal guidelines for casino banking player information are being followed.
• Reports Cash Operations and Player Services activities to the Sr. Director of Finance.
• May act as Managerial Representative on premises.
• Meets with Departmental Directors and Managers as necessary.                                                                                                                

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the Cage department with operational effectiveness.
• Strong working knowledge of BSA/AML/Title 31 and internal control systems.
• Effective managing of the staff.
• Public relations and guest service skills
• Maintaining a professional working relationship among all personnel.
• Oral and written communication skills.

EDUCATION AND EXPERIENCE

• Five to seven years’ experience in gaming cage operations or banking with a 4-year degree in a related field or equivalent work experience is preferred. 
• Able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.