Title:  Gaming Attendant PT

JOB SUMMARY

Our Gaming Attendants are responsible for serving as ambassadors to our guests by assuring friendly and helpful service and a fun-filled gaming experience through payouts and general assistance as it pertains to the gaming floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure gaming guests are kept in play by experiencing a range of fast and friendly service through well maintained machines, providing change, paying out jackpots, and the promotion of guest programs and events such as our New Member Offer, Players Club benefits, drawings, and giveaways, etc.
• Actively patrol assigned sections looking for opportunities to be of service to our guests.
• Sincerely greet and welcome all guests on the gaming floor.
• Celebrate wins by our guests.
• Complete paper fills and jackpots promptly, accurately, and with a high degree of personalized service.
• Complete verification paperwork for jackpot payouts.
• Maintain a good relationship with the cage employees to help execute gaming transactions.
• Offer assistance to our guests that are playing and explain features of the machine when necessary, including the ticket in/ticket out technology.
• Determine machine malfunctions and identify appropriate actions.
• Correct machine malfunctions (e.g., printer errors, bill validators, etc.)
• Perform cash handling transactions such as paying jackpots and making change.
• Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
• Promote honesty and trust amongst the team.
• Always promote positive guest relations through prompt, courteous, and efficient service.
• Ability to work in a fast-paced environment and effectively communicate with guests, team members, and leadership
• Comply with all Company standard operating procedures and internal controls.

REQUIRED SKILLS AND ABILITIES

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, Turfway Park Racing & Gaming policies and procedures, and Departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.
• Provide superior guest service to gaming guests on the gaming floor.
• Promote positive public/team member relations at all times by providing friendly service to guests and being available to meet their needs.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Turfway Park team members.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic
• Maintain a clean and safe area for guests and team members.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy & monitor for suspicious transactions as defined by the BSA.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

• Prior guest service and cash handling experience preferred, prior gaming experience a plus.
• Must be able to obtain and keep a license issued by the Kentucky Horse Racing and Gaming Corporation.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.