Title:  Gaming Attendant

JOB SUMMARY

The Gaming Attendant is responsible for the successful operation of the gaming operations side of the department. Verifies and maintains consistency in the compliance of state laws, regulations and company internal policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, Newport  Racing & Gaming policies and procedures, and Departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.
• Provide superior guest service to gaming guests on the gaming floor.
• Promote positive public/team member relations at all times by providing friendly service to guests and being available to meet their needs.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Turfway Park team members.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic
• Maintain a clean and safe area for guests and team members.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy & monitor for suspicious transactions as defined by the BSA.
• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

 

• Ensure our gaming guests are kept in play by experiencing a range of fast and friendly service through well maintained machines, providing change, paying out jackpots, and the promotion of guest programs and events such as our New Member Offer, Players Club benefits, drawings, and giveaways, etc.
• Sincerely greet and welcome all guests on the gaming floor.
• Actively patrol assigned sections looking for opportunities to be of service to our guests.
• Offer assistance to guests that are playing and explain features of the machine when necessary, including the ticket in/ticket out technology.
• When walking through the aisle ways, gaming attendants will make sure all vacant, nonfixed gaming chairs are appropriately pushed in to maintain clear aisle ways.
• Celebrate wins by our guests.
• Perform cash handling transactions such as paying jackpots and making change.
• Ensure all jackpot transactions are completed accurately, jackpot slips, and payment procedures are in compliance with departmental SOP’s, are completed within a reasonable amount of time, and with a high degree of personalized service.
• Complete written department forms in a legible manner.
• Determine machine malfunctions and identify appropriate actions.
• Correct machine malfunctions (e.g., printer errors, bill validators, etc.)
• Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
• Maintain secure key controls at all times.
• Maintain a good relationship with the cage employees to help execute gaming transactions.
• Promotes honesty and trust amongst the team.
• Responsible for maintaining a consistent, regular attendance record.

Complies with all Company standard operating procedures and internal controls

EDUCATION AND EXPERIENCE

• High School diploma or GED.
• Minimum of one (1) year gaming attendant or gaming technician experience preferred.
• Available to work when needed, including weekends, holidays, and nights.
• Demonstrated successful performance in a guest service role in a public environment.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Maintain a professional working relationship among all personnel.
• Knowledge of state gaming laws and regulations.
• Oral and written communication skills.

 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The team member may be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The team member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing guests, and functioning of machines.