Title:  F&B Shift Lead

JOB SUMMARY

The F&B Operations Lead is responsible for monitoring the F&B Outlet operations ensuring that guest transactions are conducted in a timely manner, the outlet is stocked, clean, and that all equipment is working properly. Team Member will be responsible for handling escalated guest service issues and transactions, ensuring the matter is resolved. The Team Member will be the point of contact for the team, assisting the Manger on Duty or Supervisor with the operations of the outlet.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upholds the company and departmental service standards.
• Ensures the safety and security of Team Members and Guests. 
• Ensures quality of product being served to guests is up to standard.
• Observes if there are any cleaning or maintenance of equipment needed and Supervisors or Managers.
• Responsible for attending guest complaints and/or issues resolving matters as expediently as possible.
• Fills in as bartender, cook, and server as needed.
• Escalate team member performance concerns to leadership
• Assists with training staff in various F&B roles.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Maintaining a professional working relationship among all personnel.
• Must have a positive, upbeat attitude.
• Ability to work in close proximity with co-workers
• Ability to work at a very rapid pace
• Ability to lift up to 50 pounds repeatedly during shift.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the F&B Outlet.
• Ability to Solve guest issues and provide Winning Experiences

EDUCATION AND EXPERIENCE

• A high school diploma or GED or equivalent work experience.

• Minimum one-year experience in Food and Beverage operations.
• Valid gaming license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.