Title:  Supervisor, Mutuel

JOB SUMMARY

The Line Supervisor position directs and supervises all mutuel line functions that process pari-mutuel wagering transactions into totalization system using Tote provided wagering terminals to satisfy State Racing Commission regulations, IRS regulations and Fair Grounds standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directs and supervises all mutuel line functions that processes customer wagering transactions through a totalizator terminal and certifies accurate wagering transactions as prescribed by state racing commission regulations, IRS regulations and Fair Grounds’ standards.
• Oversee and motivates employees assigned to mutuel line to achieve individual goals and collectively business unit goals.
• Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork.
• Accounts for all division loads, cashier and self-service monies, vouchers, coupons, etc. used in performing job duties of mutuel line and reconciling daily cash handling activities to confirm accuracy of cash received at beginning of shift and cash returned at end of shift.
• Ensure compliance with all operational and regulatory requirements.
• Serves as front line liaison in respect to manned and self-service totalizator terminals and systems to identify, examine and resolve issues.
• Disseminates accurate and real-time information to customers and cashiers regarding the Fair Grounds’ offerings and escalates request for information to superiors when needed.  Educates customers and cashiers about the offerings.
• Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
• Anticipates and responds to a wide variety of customer needs and request quickly and efficiently.
• Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes.  Escalate disputes with superiors when appropriate.
• Build customer goodwill using proper etiquette techniques.
• Maintains confidentiality of customer personal and account information when such is required to process wagering or payment transaction.
• Assists in monitoring and enforcing access to restricted and reserved areas in the facility.
• Guides customers in earning and redeeming Twin Spires player reward points and informs customers of player reward program promotions.
• Sells forms and programs when required and maintains bank for sales.
• Processes TwinSpires.com deposits and withdrawals.
•  Advises and consults with superiors to recognize opportunities to improve
• Perform all other duties assigned

REQUIRED SKILLS AND ABILITIES

Must be 21 years or older. Must be able to obtain a Racing License from the Louisiana Racing Commission. 

EDUCATION AND EXPERIENCE

 Must have a high school dipolma and have pari-mutuel industry and cash handling experience are desirable but not necessary. Ability to work in a high-volume environment. Excellent verbal communication skills with strong attention to detail. Be a self-starter and work with minimum supervision. Ability to work overtime and flexible hours as required including nights, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Constant wrist motion, sit, hear and eye/hand coordination; Frequently speak, read, write, stand, walk, bend and stoop; Occasionally lift, carry, push and pull. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk. The employee frequently is also required to stand, walk and reach with arms and hands, bend and can lift at least 25 pounds.  Office/Casino environment; Subject to outdoor temperature; Exposed to bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level.