Title:  Sales & Events Specialist

JOB SUMMARY

The Sales and Events Specialist plays a key role in supporting and coordinating Fair Grounds events, services, and products provided to clients. This position ensures seamless execution of group sales, partnership activations, and event operations by collaborating with internal teams and clients. The Specialist acts as a liaison between clients and property leadership, ensuring that all events and sales activities meet the highest standards of customer service and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Horseman Relations department to ensure seamless service for their clients, confirming that all reservations are properly handled. Additionally, processes all credit card transactions using Converge to ensure secure and efficient payment handling Responsible for supporting new sales clients to ensure that clients are sufficiently supported through the event process.

• Partner with Sales Management and team, as well as property peer leadership to support annual Group Sales and Membership Strategy.

• Represent Fair Grounds while potentially attending various local, regional and national sales and tourism business and association meetings.
• Act as primary sales software administrator in support of Delphi, Micros, tickets.com or other companies that used or contracted support systems.

• Processes POs, check requests, refunds and work orders on behalf of the department and with approvals as required.

• Coordinate with the Partnership and F&B Director to ensure all partnership agreement activation and fulfillment are being executed.

• Work with clients to identify their needs and communicate those to the Fair Grounds Property leadership for execution.

• Conduct site inspections and tours of facility and assist in the fulfillment of all events booked through the group sales office. 
• Responsible for managing all reservations and box seat sales through Ticketmaster, including coordination of all race day reservations.
• complying with PCI regulations.
• Sells, processes and executes all trophy presentations.

• Perform all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must be 21 years or older. Must be able to obtain a Louisiana Racing License.

EDUCATION AND EXPERIENCE

Bachelor’s degree in marketing or 1-2 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several variables. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing.  Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times.