Title: Vice President, Gaming Operations
New Kent, VA, US, 23124
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
JOB SUMMARY
The Vice President, Gaming Operations is the executive leader of the business with full responsibility for delivering handle, revenue, and EBITDA targets for Virginia Casino Properties. Directly responsible for product, marketing, business intelligence, operations, and customer service functions. In conjunction with Senior Leadership at CDI Corporate and all CDI properties, is responsible for developing and implementing the long-term strategy of Churchill Downs Gaming, including introducing products, services, and optimized guest experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Partner with property leadership to maximize profitability across the Company through delivery of system wide operating standards, labor efficiencies, gaming best practices, and talent development.
- Offer strategic insight (industry trends, product categories, brand conception, brand economics, competitive landscape, and consumer insights) to develop a strategic agenda that drives results.
- Responsible for ensuring properties’ execution of annual business plan, capital plan, P&L accountability, marketing strategy and overall financial performance for assigned areas of operations.
- Monitor the Company’s gaming position, competitive movements, customer trends and other areas which may affect the organization and the portfolio of businesses and make necessary changes to improve business objectives.
- Review daily and monthly Casino data systems reports and financial reports for any unusual statistical fluctuations and general revenue performance for all gaming areas, including coin-in, theoretical versus actual hold win percentages and drop.
- Ensure compliance with all regulatory controls both internal and external including but not limited to state and federal laws and applicable regulations of the Gaming Commission, Racing Commission or other applicable regulatory bodies.
- Maintain an effective rapport with all applicable regulatory bodies including the state’s racing commission.
- Lead the relationship with the Company’s licensing and technical suppliers and ensure they deliver to agreed dates and standards.
- Oversee the development, implementation, maintenance and compliance to departmental procedures and policies to ensure the safe, effective and efficient operation of the division and the protection of Company assets.
- Develop and ensure implementation of acquisition and retention marketing strategies that ensure growth and profitable returns.
- Responsible for leading cross-functional collaboration across departments (i.e. Marketing, Finance, IT, HR, Legal, etc.) to align operations with broader organizational goals and objectives, ensuring effective delivery through shared services framework.
- Responsible for hiring, developing and retaining key leaders at all locations within the consortium of properties in the region.
- Visit respective CDI properties to give recommendations on gaming layout and other best practices that drive gaming revenue generation, development, and management.
- Ensure Casino Operations reviews and monthly reporting are consistent
- Perform other duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Strong business acumen and financial literacy, with experience managing marketing budgets and resources effectively.
- Excellent leadership and communication skills, with the ability to inspire and motivate a team towards achieving common goals.
- Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
- Thorough knowledge of casino games and operations required.
- Proven track record of developing and executing successful marketing strategies that drive revenue growth and increase brand awareness.
- Strong understanding of casino industry trends, consumer behavior, and competitive dynamics.
- Strategic and analytical thinker with a data-driven approach to decision-making and problem-solving.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines.
- Proficiency in marketing analytics tools, CRM systems, digital marketing platforms, and other necessary computer applications
- Knowledge of regulatory requirements and compliance standards applicable within the casino industry.
- Strong work ethic and ability to cultivate working relationships throughout the organization.
- Excellent verbal and written communication as well as presentation skills.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Finance, Business Administration, or a related field required. Master's degree preferred.
- Minimum 15 years in gaming industry, leading teams and managing gaming and casino operations.
- Experience managing multiple property responsibilities highly preferred.
- Must be able to obtain and maintain a valid gaming/racing license(s), where applicable.
- Must have a valid Driver’s license.
COMPANY BENEFITS
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement savings plan with Company match
- Employee Stock Purchase Plan
- Paid time off
- Professional development and training opportunities
- Vibrant company culture with opportunities for career advancement
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
- The employee may be required to lift and/or move up to 25 pounds.
- Role will involve regular travel to various properties, with a designated office location.
- Position may necessitate extended hours, including evenings, weekends, and holidays.
- The noise level in the work environment is usually moderate to loud.
- The employee may be exposed to smoke at properties.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Richmond
