Title: Supervisor, Surveillance-Ex
New Kent, VA, US, 23124
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
JOB SUMMARY
The Surveillance Supervisor leads the daily operations of the Surveillance department and promotes a secure environment in accordance with company policies. The incumbent may be required to work long hours, including nights, weekends, and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervises and directs the activities of surveillance staff during assigned shifts.
- Provides guidance, support, and feedback to ensure satisfactory performance and adherence to established surveillance protocols.
- Delegates duties and responsibilities to surveillance personnel based on operational needs to ensure adequate coverage of all areas.
- Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
- Oversees the daily operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
- Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies.
- Coordinates the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and follow established protocols ensuring a safe and secure atmosphere/environment for guests and Team Members.
- Monitors all company assets as well as property Team Members and guests for procedural violations.
- Investigates, documents, and reviews all reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
- Coordinates surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings.
- Implements and monitors emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
- Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
- Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
- Notifies department leaders, and where appropriate applicable gaming regulatory agencies, upon detection of illegal activities.
- Performs other related duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Effective leadership skills in surveillance operational effectiveness.
- Excellent verbal and written communication skills.
- Excellent attention to detail and observational skills in analyzing video footage.
- Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts.
- Ability to multitask and respond to telephone and radio traffic.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Vocational or technical certifications in related field.
- Three (3) years of experience in supervisory or leadership roles in surveillance or related field.
- A combination of education and experience may be considered.
- Must obtain and maintain valid Virginia Racing Commission License.
- Valid Driver’s License.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- The Team Member will be required to sit and remain stationary for extended periods of time.
- While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The Team Member may be required to lift up to 50 pounds.
- The Team Member may be required to work long hours, including nights, weekends, and holidays.
- The noise level in the work environment is usually moderate to loud.
- The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Richmond
